Terms & Conditions

1. Acceptance of Terms

By accessing or using the ASRA website and services, you agree to be bound by these Terms & Conditions, along with our Privacy Policy. If you do not agree, please discontinue use of the website and services.

2. About ASRA Services

ASRA provides cross-border care coordination and concierge services designed to support families in managing care for their loved ones in India.

Through a trusted network of verified partners, ASRA coordinates healthcare, elder living, home support, and everyday assistance, ensuring care is delivered smoothly while keeping families informed, involved, and reassured every step of the way.

3. Eligibility

Users must be at least 18 years of age to access or use ASRA services. Services are intended for individuals acting on behalf of elderly family members or dependents.

4. Service Disclaimer

• ASRA acts as a coordination and facilitation platform.
• We do not assume liability for third-party service providers.
• Medical, legal, or emergency decisions should be made in consultation with qualified professionals.
• While we strive for accuracy and reliability, ASRA does not guarantee uninterrupted or error-free service.

5. Payments and Subscriptions

• Certain services may be offered on a subscription or project basis.
• Fees will be communicated in advance.
• Payments once made are subject to a refund only if any refund terms are agreed upon at the start of service engagement.

6. User Responsibilities

Users agree to:

• Provide accurate and complete information
• Use services in good faith
• Not misuse or attempt to disrupt services or systems
• Maintain confidentiality of account access where applicable

7. Third-Party Providers

ASRA may engage verified partners for service delivery. While we carefully select partners, ASRA is not responsible for actions, delays, or performance issues of third-party providers.

8. Intellectual Property

All content on the ASRA website, including branding, text, graphics, and design, is owned by ASRA and protected under applicable intellectual property laws. Unauthorized use is prohibited.

9. Limitation of Liability

ASRA shall not be liable for:

• Indirect or consequential damage
• Service interruptions beyond our control
• Decisions made based on third-party information or services

10. Force Majeure

ASRA is not liable for delays or failures due to events beyond reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures.

11. Modifications

ASRA reserves the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by the laws of India, and disputes shall be subject to the jurisdiction of courts in India, unless otherwise specified.