Privacy Policy

1. Introduction

ASRA (“we”, “our”, “us”) is committed to protecting the privacy and security of personal information shared by users. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

By using ASRA services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a) Personal Information

We may collect:

• Name, email address, and phone number
• Location and contact details of care recipients
• Relationship to the care recipient
• Identity and verification documents (if required for service setup)
• Service preferences and care requirements

b) Service-Related Information

• Care instructions and coordination notes
• Communication history
• Service requests and updates shared with partners

c) Automatically Collected Data

• IP address and device information
• Browser type and usage data
• Website interaction data (pages visited, time spent, etc.)

3. How We Use Information

We use collected information to:

• Deliver and manage care coordination services
• Connect users with verified service partners
• Provide updates and communication between global families and local caregivers
• Improve service quality and user experience
• Ensure safety, verification, and fraud prevention

4. Data Sharing

We may share limited personal data with:

• Verified service providers in India (caregivers, clinics, coordinators)
• Payment processors and technology providers
• Legal or regulatory authorities if required by law

We do not sell personal data to third parties.

5. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal data. However, no digital system is completely secure, and users acknowledge inherent risks.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain operational records

7. International Data Transfers

As ASRA serves global families (including NRIs), data may be accessed or processed across countries in compliance with applicable privacy laws.

8. Cookies

Our website may use cookies to:

• Improve user experience
• Track website performance
• Understand usage patterns

Users may disable cookies in browser settings.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of data (subject to legal obligations)
• Withdraw consent for communications

10. Third-Party Links

Our website may contain links to third-party services. ASRA is not responsible for the privacy practices of external websites.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with an updated effective date.

12. Contact Us

For questions regarding privacy or terms: